Last updated: June 1, 2026

Privacy Policy

NATURAPOLIS operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, payment information, transaction details, payment confirmations, and other payment-related information.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information regarding your interaction with the Services, including how and when you access, navigate, and use the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

• Automatically through the Services, including through cookies, analytics technologies, and similar tracking technologies when you use our website or services.

• From our service providers when they process information on our behalf to provide services such as payment processing, website hosting, analytics, shipping, and customer support.

• From our business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including processing payments, fulfilling orders, maintaining your account, arranging shipping, facilitating returns and exchanges, remembering your preferences, enabling product reviews, and providing a customized shopping experience. We also use your information to improve our Services and product offerings.

Marketing and Advertising

We may use your personal information to send promotional communications by email, text message, or postal mail (where permitted by law), and to display advertisements for our products and services on our website or third-party platforms based on your interactions with our Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect and prevent fraud, investigate suspicious activity, protect public safety, and secure our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating with You

We use your personal information to respond to your inquiries, provide customer support, send order updates, and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from government authorities, resolve disputes, investigate legal claims, and enforce our policies and agreements.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With vendors, contractors, and service providers who perform services on our behalf, including payment processing, website hosting, data analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners who help us advertise and market our products and services. These partners process your information in accordance with their own privacy policies.

• When you direct us or consent to sharing your information with third parties, such as for shipping products or through social media integrations.

• With our affiliates or companies within our corporate group.

• In connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction.

• To comply with legal obligations, enforce our policies, protect our rights, or safeguard the rights, property, or safety of our customers or others.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it. As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age where prohibited by applicable law.

Security and Retention of Your Information

While we use reasonable safeguards to protect your information, no method of transmission or storage is completely secure. We recommend avoiding the transmission of sensitive information through unsecured channels.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

• Right to access the personal information we hold about you.

• Right to request deletion of your personal information.

• Right to request correction of inaccurate personal information.

• Right to data portability, where applicable.

• Right to opt out of the sale or sharing of personal information or targeted advertising where required by law.

• Right to manage marketing communications by using the unsubscribe link in promotional emails. We may continue sending non-promotional communications relating to your account or transactions.

If you visit our website with the Global Privacy Control (GPC) signal enabled, where required by applicable law we will treat that signal as a request to opt out of applicable data sharing for the browser and device used to access our website. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

You may exercise your rights by contacting us using the information provided below.

We may verify your identity before fulfilling your request and may require proof of authorization if an authorized agent submits a request on your behalf.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international data transfers, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page along with the revised "Last Updated" date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact our customer support team at:

Email: support@mynaturapolis.com